FAQ’s

We service most domestic sewing machine brands including Singer, Brother, Janome, Juki, Pfaff, and Husqvarna Viking, and many vintage Japanese clone models.
At this time, we do not service Bernina machines due to proprietary parts and service requirements.

Yes. All services are by appointment only for drop-off and pick-up. This allows us to provide focused, efficient service for each machine. Click here for hours.

We specialize in domestic sewing machines, including both modern and vintage models. If you’re unsure about your machine, feel free to contact us.

A standard service includes cleaning, lubrication, inspection, adjustment (if needed) and a test sew of your sewing machine to ensure smooth and reliable operation. Any additional repairs or parts will be discussed before proceeding. All services will include a fresh Schmetz size 12 Universal needle and a new bobbin that is correct for your machine.

Typical turnaround time is about 1–2 weeks, depending on the machine, and if any repairs or parts are needed. You will be notified if additional time is required.

I’m not offering scheduled Quick Fix appointments right now, but you’re still welcome to bring your machine in.

If the issue is something simple, I can often address just that specific problem without a full service, and pricing will be based on the work performed.

If the machine needs more in-depth service, I’ll explain what I find and review your options with you before moving forward. An appointment is required.

Please bring your machine in as-is, along with the power cord and foot pedal (no accessories, please). There’s no need to clean or take anything apart beforehand—this allows for an accurate evaluation and prevents accidental damage. If your machine has been previously disassembled or partially repaired, please let us know at drop-off.

Yes—most machines can be safely removed from their cabinet, and we strongly recommend bringing in the machine head only, as cabinets cannot be accommodated in the shop.

If you are unsure how to remove your machine, we are happy to guide you through the process.

If removal or transport is not possible, pickup service is available by appointment for the machine head only (cabinets are not transported). The first 5 miles are included, with a fee of $0.70 per mile (round trip) beyond that.

Please contact us with your address for an accurate quote and scheduling. Payment is required prior to return delivery.

Yes. Please bring the foot pedal, power cord, and any accessories needed for the machine to operate so it can be fully tested and returned in proper working condition.

Yes. We offer a selection of pre-owned sewing machines that have been inspected and serviced. Availability varies, so please contact us or check current listings for current inventory.

Yes. All machines are inspected, cleaned, and serviced as needed before being offered for sale, and each machine is tested to ensure it is in good working condition and ready to sew.

Yes. Pre-owned machines include warranty coverage for added confidence in your purchase. For full details, please see our Pre-Owned Machine Warranty page.

We accept major credit and debit cards, Venmo, Cash App, and other digital payment methods.

Cash may be accepted if the exact amount is provided, as change is not available. We do not accept checks or Zelle.

Payment is required at time of service completion. For pickup and delivery services, payment is required prior to return delivery.

For machine sales, full payment is required at the time of purchase to hold or release a machine.

Yes. We stand behind both our repair services and pre-owned machines with warranty coverage.

For full details, please see our Repair Service Warranty and Pre-Owned Machine Warranty pages.